GGL USA is in search of a dynamic and enterprising of Operations Manager – USA. This is an exciting role with a comprehensive set of responsibilities that include full P & L Ownership, Supplier Management and Business Process execution. 

• This is a fully remote position.
•   Preference is for the candidate with Freight Forwarding Experience
•   Preference is for the candidate to be domiciled in Chicago.
•   Expect to travel 15 to 25% of the time.

Responsibilities

• The role entails complete responsibility for all the ocean products.
• Products include Export & Import / LCL & FCL.
• Build strong relationships with Ocean Carriers and Dray Providers.
• Build Strong Relationships with Key Customers.
• Have complete responsibility of the P & L for each BU.
• Negotiate and onboard new contracts with Ocean Carriers and Dray Providers.
• Responsible for nurturing relationships and ensuring deliverables are met for Key Accounts.
• Improve on current Business Processes.
• The job entails mapping and optimizing usage of the existing Back Office set up.
• Collaborate with Key internal stakeholders for all client deliverables & KPIs.
• Maximizing the Network strength and helping build a strong reputation for the GGL brand.
• Assist with timely and accurate solutions to clients for long-term growth.
• Meet all internal Target KPIs set quarterly and annually by GGL.
• Planning and presenting reports on the progress for each BU.
• This list may have additional responsibilities that may occur from time to time as determined by Line Management.

Qualifications

• Able to multitask, prioritize, and manage time efficiently.
• Goal-oriented and process driven.
• Complete understanding of Financial, Process and Operational requirements.
• In-depth knowledge of FCL & LCL. Knowledge of Domestic Dray Market.
• Additional Air Freight knowledge would be a plus.
• Self-motivated and self-directed.
• Excellent interpersonal relationship skills.
• In-depth understanding of the market dynamics to and from Asia.
• Bachelor’s degree in Supply Chain or Logistics or relevant field.
• Five to Eight years of previous work experience in freight forwarding operations, with at least three years in a management role.
• Excellent verbal and written communication skills.
• Strong negotiation skills, with the ability to work with different Suppliers.
• Proven results of delivering solutions and meeting company-defined goals.